Whether at the gym, office, amusement park, hospital, or school, lockers have become essential fixtures in our daily environments. They are more than just storage—they reflect the functionality, security, and professionalism of the spaces they serve. As public lockers grow more prevalent across various sectors, the demands placed on their security systems have also evolved. Today, users seek solutions that go beyond basic functionality—they want safety, ease of use, and reliability.
But how do locker solution providers address the rising expectations for locker security and user experience? One answer lies in rethinking the locks themselves. This case study explores how a professional locker provider partnered with MAKE to introduce an innovative 4-digit combination lock that directly addressed the pressing concerns of locker usage in public spaces.
Company A is a well-established provider of intelligent locker systems in Southeast Asia. With a firm commitment to innovation and user-centric design, the company has made it its mission to "deliver high-quality products to people." Over the years, it has invested heavily in R&D to incorporate advanced technologies into its storage products.
From digital access control systems to durable material construction, Company A has built a reputation for offering smart, practical, and safe locker solutions for a wide range of industries. Its client portfolio spans shopping malls, hospitals, schools, commercial offices, gyms, and more.
By focusing on user needs and market trends, Company A continuously refines its offerings to improve the convenience, security, and efficiency of locker use in public and semi-public environments.
Despite their success, Company A faced growing complaints about their existing mechanical combination locks. Although these locks were simple in design, they exhibited significant flaws that undermined the safety and reliability of the entire locker system.
One major issue stemmed from how the locks operated. After unlocking, the combination digits remained visible in their last used positions. Users had to manually scramble the numbers after each use to conceal the password. In high-traffic public environments, this extra step was often overlooked, leading to frequent instances of password leakage and unauthorized access.
Many users—especially temporary or first-time users—did not have the habit of resetting the lock manually after opening it. This inconsistency created vulnerabilities across locker installations, particularly in places like gyms, schools, and public swimming pools, where locker turnover is high.
As Company A expanded its presence in more public institutions, such as hospitals and office complexes, another problem emerged: administrative difficulty. Managing large volumes of lockers equipped with traditional mechanical locks became inefficient and time-consuming. Forgotten combinations, lockouts, and user confusion added to the burden on facility managers.
It became clear that to stay competitive and meet modern user expectations, Company A needed to upgrade its lock system to a more advanced, intelligent solution.
Recognizing the urgent need for a safer, more manageable lock system, Company A partnered with MAKE, a leading provider of high-quality security locking solutions. MAKE recommended the MK718 4-digit combination lock, a model designed specifically to address the challenges of public locker use.
The MK718 4-digit combination lock boasts a sturdy, compact all-metal design. Its round body and diamond-cut textured surface are not only visually appealing but also extremely durable. Both the housing and the number dials are made from premium metal alloys to withstand high-frequency use in demanding environments. This makes the lock suitable for facilities with hundreds—even thousands—of daily users.
Perhaps the most transformative feature of the MK718 4-digit combination lock is its automatic reset function, also known as auto-zeroing. As soon as the user opens or closes the lock, the dials automatically reset to “0000”—the default display position. This feature ensures that the actual combination used remains hidden, even if users forget to scramble the numbers themselves.
This single feature significantly reduces the risk of password leakage and unauthorized access, directly addressing the most critical pain point Company A was experiencing.
The MK718 4-digit combination lock is engineered to adapt to a wide range of usage scenarios through its dual-mode operation:
Private Mode: Ideal for long-term users, such as gym members or office staff. In this mode, the lock stays closed by default, and the assigned combination remains valid until reset. This mode suits applications where lockers are allocated to specific individuals over longer periods.
Public Mode: Designed for temporary or high-traffic usage environments like public gyms, hospitals, or co-working spaces. The lock remains open until a user sets their personal combination to secure it. Once reopened, the combination expires automatically, ready for the next user. This ensures seamless turnover without manual intervention or administrative effort.
In situations where a user forgets their combination or the lock malfunctions, the MK718 4-digit combination lock offers emergency key access for authorized personnel. In addition, MAKE’s innovative design allows for password recovery within six seconds, minimizing disruption and downtime for both users and facility managers.
These thoughtful design elements help administrators manage large numbers of lockers with ease, especially in public institutions where time and convenience are paramount.
The implementation of the MK718 4-digit combination lock brought immediate benefits to Company A and its end users. Locker security improved dramatically thanks to the auto-zeroing function, which effectively neutralized the problem of password leakage.
The dual-mode operation gave administrators more control over locker usage policies, enabling customized deployment based on the facility type. Emergency access tools also made it easier to resolve customer complaints and user errors without replacing the entire lock.
In short, the MK718 4-digit combination lock transformed Company A’s locker offerings from basic utility to premium, professional-grade storage systems.
“The 4-digit combination lock has helped us resolve critical locker lock issues, enabling us to offer more professional solutions to customers. This greatly enhances our product competitiveness and brand influence.”
— Product Manager, Company A
At MAKE, product innovation is driven by real-world challenges. We believe in listening to our clients, understanding their operations, and addressing their most pressing concerns with purpose-built solutions. This customer-centric mindset allows us to develop products like the MK718 4-digit combination lock, which solve practical problems while enhancing user satisfaction and operational efficiency.
MAKE works closely with partners across industries, including public facilities, commercial properties, education, healthcare, and fitness. By understanding how lockers are used in each context, we design locks that align with both user expectations and facility needs.
All MAKE products are manufactured under strict quality control standards. Every MK718 4-digit combination lock undergoes rigorous testing to ensure performance, durability, and reliability over long service lifespans, even in harsh or high-traffic environments.
From product consultation and technical customization to post-sales service and training, MAKE provides end-to-end support to its partners. Whether it’s a large-scale locker system rollout or a retrofit of existing lockers, our team is equipped to assist at every step of the journey.
What seems like a simple piece of hardware—a 4-digit combination lock—can have a profound impact on the usability, safety, and management of public lockers. The MK718 4-digit combination lock proves that thoughtful design and innovative engineering can transform ordinary locker systems into secure, user-friendly, and efficient assets.
Through its collaboration with MAKE, Company A not only resolved longstanding issues but also enhanced its value proposition to clients. The improved locker systems now stand as a testament to the power of customer-focused product development and the importance of adapting to changing market needs.
As public spaces continue to evolve, MAKE remains committed to empowering partners with smart, reliable security solutions that make everyday experiences more seamless and secure—for everyone.
